Multiple Positions NEC Computers

Starting in a part-time position in the technical call center, I was given the chance to use my study learnings in a project to automate technical diagnostics through a new machine learning platform which created decision trees for solving technical problems.

As the technical project manager I was responsible for the succesfull rollout of the application, and with the transition this tool made possible to focus the call center on more revenue generating activities, we managed to transform form a cost department into a revenue creating department, generating over 800k EUR in the second year.